Welcome to the Sunderland AFC Online Box Office
Welcome to the online ticket office where you can buy season cards, match tickets
and matchday hospitality from the comfort of your own home or office.
It is recommended that you log in at the beginning of your session as this will
ensure that you receive any relevant concessions or access to the correct products,
tickets or events.
Season card holders can locate their Customer Number on the reverse of their season
card. If you do not know your Customer Number then please email
email@example.com with your full name and postcode and we will confirm
How do I register on the online ticket office?
If you are a new customer you will need to select ‘login/register’ and complete
the member registration details, you will then receive your customer number and
password shortly after. If you already have a customer number you can activate your
account from the member activation section, once you have completed the requested
fields you will receive your password. Once you have received your customer number
and password you will be able to login, we strongly recommend that you then change
When will I receive my password?
If you are a new customer you will need to complete the member registration details,
you will then receive your customer number and password shortly after. If you already
have a customer number you can activate your account from the member activation
section, once you have completed the requested fields you will receive your password.
When can I begin purchasing?
You are able to begin purchasing once you have been sent confirmation of your customer
number and password.
Can I change my password?
We recommend that once you have received your customer number and password you login
and then select the option of changing your password. This can be done by selecting
change password from the ‘my account section’.
What should I do if I have lost my password or customer number?
You will need to select ‘login/register’ and then select ‘forgotten password?’ You
will then need to fill in the requested fields and you will then receive your login
How do I get a season card?
Season cards can be bought either in person at the Stadium of Light ticket office,
online or by contacting the ticket office on 0871 911 1973.
How many days in advance can I get a match ticket?
Matchday tickets will be available to purchase approximately 4 to 6 weeks days prior
to each match, subject to change.
Can I book tickets in advance as a present for someone?
You will be able to purchase match day tickets 4 to 6 weeks prior to each match,
subject to change.
How can I get a ticket for an away game?
Season card holders only can apply here
during the priority period. If tickets remain after
this process then a general sale will be announced. Non season card holders can
purchase tickets during general sale by calling the Ticket Office on 0871 911 1973.
Stay up to date with all the latest ticket news on safc.com – click here
What are the Ticket Office opening hours?
The ticket office is open Monday to Friday, 10am-5.30pm and Saturdays 10am-1pm (or
until kick-off on home matchdays).
If you require any further information please contact the Ticket Office on 0871
Need help with buying your tickets?
If you need help with your online transaction at any stage, please call the ticket
office on 0871 911 1973 or email firstname.lastname@example.org
If you find something that doesn’t seem to be working or something that isn’t making
sense we’d be really grateful if you could email
with your feedback to enable us to fix the problems
and make the process even better for everyone.
Disabled access required?
If you have any disabled access requirements please contact our Disabled Liaison
Officer (Maureen Johnson) by visiting the ticket office or by calling 0871 911 1255.
How do I buy tickets for my friends and family?
If you frequently buy tickets for more than one person you can activate, create
or add other accounts to your Friends and Family list, which will simplify your
booking process. You’ll notice that we ask for the date of birth on each account.
This allows the system to automatically match each individual to the correct concession
and ensure that you never pay more than you should.
How do I buy a concession ticket?
Concession tickets must be purchased in advance and are not available on the turnstiles.
The club will continue to carry out checks on matchdays to validate the use of concession
cards and proof of age must be carried at all times to avoid any issues.
From time to time we’d like to keep you updated with new offers from the club or
other events at Stadium of Light. We can keep you updated by email, SMS, traditional
post or occasionally by telephone. We want to ensure that you stay in control of
what you receive; therefore you can update your preferences at any time in the Media
Preferences section on the My Account page. You can also update your address, password
or view your recent transaction history under the My Account page. Further information
We accept the following methods of payments online: