Terms and Conditions.


Contract Formation

1.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with the terms and conditions, which, if accepted by us, will result in a binding contract. It is therefore important that you read and accept the terms and conditions before submitting the order.

1.2 Once you have completed your order, you will be asked to confirm that it is correct. If it is not, you can amend or cancel the order before submitting it. It is your responsibility to ensure it is correct before submission. You should note that payment will be taken when you click the "confirm and book" button. This does not indicate our acceptance of your offer, and will be refunded in the unlikely event that we refuse the offer.

1.3 We will send a confirmation email on receipt of your order. This is not an acceptance of your offer, but an acknowledgement that we have received the order, and that our Ticket Office are processing it. The contract between us will not be formed until we dispatch the tickets to the address as stated in your order.

1.4 Whilst we try to ensure that pricing and ticketing information on our website are correct at all times, errors may occasionally occur. If we discover an error in the price or nature of the ticket you have ordered, we will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it. If we are unable to contact you, we will unfortunately have to treat the order as cancelled. If the order is cancelled, we will of course provide you with a full refund.

1.5 Disabled Supporters are unable to purchase Tickets via the Website. Those who wish to purchase a Ticket should contact the Ticket Office on 0191 5515264 or via email at accessibility@safc.com. or do so in person at the ticket office.

1.6 In the case of Group Bookings (i.e. a minimum of 10 people) the Purchasers shall contact the Club via email on ticket.office@safc.com or the Ticket Office on 0371 9111973. Any concession shall be applied at the Club's absolute discretion and dealt with on a case-by-case basis.

Please note: When requesting a group booking, for groups which include 8 or more children (under the age of 16), the following will apply: In line with current Safeguarding guidance, the Club recognises the importance of appropriate adult to child supervision ratios when groups of young people visit the Stadium. Therefore, group ticket sales will be made on the basis that each group of 8 children (under 16 years) must be accompanied by at least 1 supervisory adult (aged 18 years or over). The purchaser will provide the Club Ticket Office with the name and contact details of each supervisory adult in the group before group tickets will be issued. The children and their supervisory adult will be allocated seats together within the Stadium so that the adult can adequately supervise the safety and behaviour of their group.


SUNDERLAND ASSOCIATION FOOTBALL CLUB LIMITED (The) (the “Club”) SEASONCARD TERMS AND CONDITIONS 2018/19 SEASON

The following Terms and Conditions apply to your use of a Seasoncard for the 2018/19 season. The Club reserves the right to amend these Terms and Conditions and where the Club does so, we will inform you of the changes that apply and the date they take effect.  The use of the Seasoncard in any way constitutes acceptance by the Holder of these Terms and Conditions.  Failure to comply with the Terms and Conditions may result in the Club refusing admission or removing any person in breach of these Terms and Conditions.

In particular, we ask you to note the following:

  • The date and kick-off time of each Match is subject to change. The Club shall have no liability to you if a Match is re-arranged, save that you shall be entitled to use your Seasoncard to attend the re-arranged Match.
  • Seasoncards are personal to the Holders, are not transferable and shall not be transferred or resold under any circumstances, save where expressly permitted by the Club in its absolute discretion.
  • In accordance with the Ground Regulations, a child under the age of two (2) years old will not be allowed admittance to the Ground.
  • If you are unhappy with any aspect of the Seasoncard or Match day ticketing, please contact the Ticket Office who will endeavour to respond within two (2) working days.

 

  1. DEFINITIONS

Age Bands:  Supporters on or before 1 August 2018 on presentation of proof of age at time of purchase are subject to the following age bands: under 8’s, 8-16’s, Under 18’s (16-17), Under 22s (19 – 21) Adults (22-65) Over 65s.

Guest or Enabler: A relative, friend, colleague and/or companion to the disabled supporter who would be entitled to purchase a Seasoncard under the Terms & Conditions of Entry.

Ground: Stadium of Light and all locations owned, occupied or utilised by the Club.

Ground Regulations: Those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

Holder:  The recipient of the Seasoncard.

Match:  English Football League match in which the Club participates and that takes place at the Ground during Season 2018/19 to which these Terms and Conditions apply.

Nominee:  A person who has been granted use of a Seasoncard by the Holder.

Seasoncard:  means the Seasoncards issued to Season ticket Holders which act as a ticket to all English Football League home Matches at the Ground.

Terms and Conditions:  These terms and conditions. 

Terms & Conditions of Entry:  Each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League, and The English Football League, the Ground Regulations, and the Terms and Conditions.

The Club:  Sunderland Association Football Club Limited.

The Ticket Office: The address for any Ticket enquiries: The Ticket Office, Sunderland Association Football Club Limited, Stadium of Light, SR5 1SU.

Visiting Club: The football club playing against the Club.

  1. Interpretation and Application

2.1 The Club sells and issues tickets for Matches at the Ground on the following Terms and Conditions only. By applying for, purchasing or accepting the issue of a Seasoncard or entering the Ground, any Holder shall be deemed to have accepted these Terms and Conditions.  Any Guest(s) or Enabler shall be subject to the Terms and Conditions as if he/she were the official Holder.

2.2 The Seasoncard is subject to the Terms and Conditions of Entry. The Ground Regulations are available for inspection at the Club.

2.3 If there is any conflict, ambiguity or inconsistency between any provision of these Terms and Conditions and any provision of the Ground Regulations, the relevant provision in these Terms and Conditions shall take precedence. 

  1. Purchasing and Use of Seasoncards

3.1 Seasoncards are for the use of supporters of the Club only; by applying for a Seasoncard using the same you warrant that you are a supporter of the Club. The Seasoncard admits the Holder named thereon entry for all home English Football League Matches only played by the Club at the Ground and is not refundable or transferable (and no rights arising out of or in connection with it are transferable or refundable) to any other person.   

3.2 Entry to all home cup ties is excluded. Where possible, there will be a Seasoncard Holder presale prior to public sales for any non-English Football League home Matches, at the discretion of the Club, and in accordance with the requirements of the Police and Licensing Authorities.  Details of sale dates will be published on Matchdays and on www.safc.com.    

3.3 For certain non-English Football League home Matches:

  1. i) the Club reserves the right to make all or any seating area inside the ground unreserved and Seasoncard Holders may not be able to purchase their own seat; and
  2. ii) in order to comply with competition and health and safety regulations it may not be possible for the Club to offer all Seasoncard Holders the opportunity of purchasing their seat. In these eventualities, the Club will endeavour to offer those Seasoncard Holders the nearest available seat (subject to availability).

3.4 Seasoncards can be purchased via a 7 month direct debit payment plan (“the Payment Plan”). The payment plan offered is 0% interest.  In order to take advantage of the Payment Plan, the Holder must submit the direct debt form and all other relevant documentation (as advised from time to time by the Club) on or before 24 April 2018.  Admittance to the Payment Plan scheme is subject to the sole discretion of the Club.  If the Club accept the Holder’s application,  there will be 4 equal payments taken on 1 May 2018, 1 July 2018, 1 September 2018 and 1 November 2018.  Should a payment fail, the Club reserves the right to charge a £10,00 administration fee to each failed payment.  The Club will write to you and advise should this be the case.   

 3.5 Should a Seasoncard be purchased after 24 April 2018, the supporter will not be entitled to avail the Payment Plan and payment of the Seasoncard will be required in full at the time of booking, unless express written permission is granted by the Club.

3.6 Both male and female applicants for Seasoncards shall have the right to apply for the advertised price relevant to the Age Band if they fall within that Age Band on or before 1 August 2018 only.

 3.7 This Seasoncard shall take effect in respect of the 2018/19 season only.  The Club reserves the right to withhold a Seasoncard from any person as it sees fit.

3.8 Any Seasoncard Holder wishing to upgrade their Seasoncard for a particular Match may do so at the discretion of the Ticket Office.  Fees may apply.

 3.9 If the Holder purchases a Seasoncard on or before 24 April 2018, the Club shall guarantee the Season Ticket price paid on such date for 3 consecutive seasons (“Season Card Guarantee”).  For the avoidance of doubt, the Season Card Guarantee shall only apply to the 3 consecutive seasons (“the Period”) if the Holder renews the Seasoncard in the same seat for the Period.  If the Holders wishes to move to a more expensive seat during the Period or the age of the supporter puts them into a different pricing band (as advised to the Holder by the Club) (“New Price”), the Season Card Guarantee will not apply and the Holder will be required to pay the New Price.

3.10 The Club acknowledges that it has two Sensory Viewing Rooms within the Stadium of Light (“the Rooms”), due to the nature of the Rooms the Club cannot offer Seasoncards in this area.

  1. Seasoncard seat transfers

4.1 To be eligible for a Seasoncard seat transfer the Holder must renew his/her Seasoncard.  Only a limited number of seat transfers will be actioned in any one season.  The transfer requests must be made by the Holder in writing to the Ticket Office no later than Sunday 14 May 2018.  Successful transfer requests will be confirmed by the Club and offered to the Holder during the week commencing 15 May 2018. If unsuccessful, the Holder will be notified as soon as reasonably practicable after the 15 May 2018. No further transfer requests during the course of the season will be actioned, except in exceptional circumstances.  All seat transfers are at the sole discretion of the Club and will be subject to a £10 administration fee per seat. 

4.2 The Club reserves the right to relocate the Holder or Nominee/Seasoncard to any other seat in the Ground at any time. 

  1. Online (Web) Tickets Sales

5.1 When you submit your order, you are offering to buy tickets at the price stated in accordance with these Terms and Conditions which, if accepted by the Club, will result in a binding contract.  

5.2 It is your responsibility to ensure the information is correct before completing the order. Payment will be taken by clicking the ‘confirm’ button.  

5.3 The Club will send a confirmation email on receipt of your order.  This is an acknowledgement that the Club has received the order. The contract between the Club and the Seasoncards Holder will not be formed until we dispatch the tickets to the address as stated in your order.  

5.4 Whilst the Club try to ensure that pricing and ticketing information on our website is correct at all times, errors may occasionally occur.  If the Club discovers an error in the price or nature of the Ticket you have ordered, the Club will inform you as soon as possible, and give you the option of reconfirming your order at the correct price/specification or cancelling it.  If the Club is unable to contact you, the Club will unfortunately have to treat the order as cancelled.  If the order is cancelled, the Club will provide a full refund. 

  1. Admission to the Ground

6.1 The Seasoncard permits the Holder to occupy at the Match the seat indicated on the Seasoncard or such other alternative seat of equal value as the Club may, from time to time, allocate to the Holder at its reasonable discretion.

6.2 All access to the Ground pursuant to the Seasoncard shall be for the purposes of private enjoyment of the Match only, not for any commercial purpose (and no authorisation is given or implied in respect of the carrying out of any commercial activities).

6.3 Subject to clause 3.9, nothing in these Terms and Conditions shall constitute or imply any entitlement to occupy the seat indicated on the Seasoncard in any subsequent Match or season.

6.4 Save as set out in paragraph 6.5 below and the Ground Regulations, you shall not bring into (or use within) the Ground any equipment that is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or will be required to deliver up any tapes, films, disks or other recordings of the material or data (and all copies thereof) in whatever form, to the English Football League and/or the Club and the copyright, database right and all other rights, title and interest in and to all material is hereby assigned to the English Football League,  including by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988). You further agree (if and whenever required to do so by the English Football League) to promptly execute all instruments and do all things necessary to vest the right, title and interest in such rights to the English Football League absolutely and with full title guarantee. 

6.5 Mobile telephones are permitted within the Ground PROVIDED THAT (a) they are used for personal and private use only; and (b) no material that is captured by a mobile telephone or other mobile devices may be published or otherwise made available to any third parties including, without limitation, via social networking sites.

6.6 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use, wear or display in the Ground any sponsorship, promotional or marketing materials. 

6.7 Without prejudice to the representation at paragraph 6.6 above, and in light of the Seasoncard Holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including without limitation, hats and/or scarves) that demonstrate support for the Visiting Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered. 

6.8 Supporters with an Enabler Seasoncard cannot enter the Ground without the disabled supporter their Seasoncard is paired with. If the disabled supporter is not attending, the Enabler can pay an upgrade fee at the Ticket Office in order to gain access to the Ground.

6.9 On Match days, supporters are requested to be within the Ground no later than thirty (30) minutes prior to kick-off of the Match.  This ensures that in the unlikely event of any problems, they will be dealt with before the Match commences.

6.10 The Club reserves the right to refuse entry to the Ground where the Seasoncard Holder has an outstanding debt to the Club.

  1. Use of Seasoncard

7.1 Seasoncards are issued for the Holder’s sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Seasoncard or benefit of the same to any other person without the prior written consent of the Club. If the ticket is resold or transferred without the prior written consent of the Club, it will become void and the Holder will be refused entry to or ejected from the Grounds for that Match or any subsequent Matches. A transfer may be authorised by the Club in the Clubs absolute discretion and providing that such sale or transfer is in respect of an individual Match and in consideration of no payment or benefit in excess of the face value of a Match Ticket. Such resell or transfer will be subject to these Terms and Conditions. 

7.2 If you change your address during the season you must notify the Club as soon as reasonably practicable by logging into their online account located at www.safc.com.  

7.3 You shall not use the Seasoncard for any commercial purpose.  

7.4 The reference to selling the Seasoncard includes:  (a) offering to sell a Seasoncard (including, without limitation, via any website or online auction site); (b) exposing a Seasoncard for sale; (c) making a Seasoncard available for sale by another person; (d) advertising that a Seasoncard is available for purchase, which for  the avoidance of doubt (and by way of example only) means that this Seasoncard may not be offered as a prize in any promotion or competition; (e)  transferring, lending or selling a Seasoncard to any third party as part of a hospitality or travel package; and (f) giving (or offering to give) a Seasoncard to a third party who pays or agrees to pay for some other goods or services (or offers to do so); all save as expressly authorised by the English Football League or the Club.

7.5 The unauthorised sale or disposal of a Seasoncard may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police, the English Football League, other English Football League Clubs and the relevant local authorities when it becomes aware that a Seasoncard has been sold illegally and will press for charges to be brought against those breaking this law. The information that we share may include your personal data, information about the offence and about ticket purchases (including payment details) to identify and prevent ticket touting offences and disorder at Matches. 

7.6 If more than one Seasoncard is issued to you, one Seasoncard must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Seasoncard, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under paragraph 12) apply to and bind each Guest as if he/she was the original purchaser of the Seasoncard (and you must inform the Guest(s) of this).  You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any Police officer.  In the event that you and/or your Guest(s) are unable to use any Seasoncard then you may transfer that Seasoncard(s) to a natural person who is known to you personally and who would be entitled (under the Terms & Conditions of Entry and otherwise) to purchase such Seasoncard and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Seasoncard, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party’s business.  Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under paragraph 12) apply to and bind the transferee as if he were the original purchaser of the Seasoncard and you must inform the transferee of this).  You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

7.7 The Seasoncard will remain the property of the Club at all times and as such must be produced together with evidence of your identity if requested by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Seasoncard at any time.

7.8 Any Seasoncard obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Seasoncard shall be nullified. Any person seeking to use a Seasoncard in breach of the Terms and Conditions of Entry in order to gain entry to the Ground or remain at a Match may be considered to be a trespasser and may be refused entry to, or ejected from, the Ground in respect of a particular Match and/or may have his/her Seasoncard cancelled or withdrawn.  In the event of any cancellation and withdrawal in accordance with this paragraph 7.8, no refund shall be payable.  The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of a Seasoncard.

7.9 The Club reserves the right to refuse to sell a Seasoncard to any persons it considers unsuitable, under these Terms and Conditions.

  1. Family Areas Seasoncard

8.1 There must be at least one (1) junior Seasoncard Holder and one (1) adult Seasoncard Holder per group, and a maximum of two (2) adults to one (1) junior in their group to access the Family Areas.  For the purposes of these terms and conditions a junior is a child under the age of 16 as of 1 August 2018 (“Junior”).  

8.2 In order to maintain the safety and security of young patrons, the Club suggest that Junior Ticket holders are accompanied to matches by a responsible Adult, but nevertheless insist that any person who is fourteen (14) years of age or under must under be accompanied by a responsible Adult at all times.

  1. Age Bands - Seasoncards

9.1 Junior and concession Seasoncard applications must be accompanied by a photocopy of a passport or birth certificate. The following pricing structure for Age Bands will apply to the purchasing of Seasoncards.

  • Junior 8 available to persons under 8 years of age as at 1 August 2018
  • Junior 8-16 available to persons under 16 years of age as at 1 August 2018
  • Under 18 available to person aged under 18 as of 1 August 2018
  • Under 22 available to persons years under the age of 22 as at 1 August 2018
  • Adults available to persons between the ages of 22 and 65 as at 1 August 2018
  • Over 65’s available to persons over 65 as at 1 August 2018.

9.2 Any supporter entering the Ground on an ineligible Seasoncard will have the Seasoncard withdrawn and no refund will be given on Matches remaining in the season.  The Club reserve the right in such cases to pursue a criminal prosecution.  

9.3 Evidence of level of disability must be provided at the Ticket Office annually, failure to present this will result in the Seasoncard becoming inactive.  A full list of the documents accepted can be found at www.safc.com.

9.4 In accordance with the Ground Regulations, a child under the age of two (2) years old will not be allowed admittance to the Ground.  A child under four (4) years old (three (3) years and under) will be allowed admittance if that child is aged at least two (2) years old and can sit unaided in a seat safely without assistance in the opinion of the senior safety steward, having cleared this with the Matchday Safety Officer.

  1. English Football League Away Games

10.1 No guarantee of allocation can be given to Holders in respect of Matches played between other clubs.

10.2 The Club reserves the right to not offer refunds on away tickets if the Club’s allocation is offered on a no-return basis.

10.3 If a Match is rescheduled, refunds can only be processed if written notice of the cancellation is received within 5 days of the rescheduled fixture date being published.  In the event that Tickets have already been issued, they must also be returned within 5 days of the rescheduled date being published.  Details of rescheduled matches will be published on the Club website at www.safc.com  and on the matchday broadcasts. 

10.4 The Club will not be responsible for Tickets lost in the post and under NO circumstances will replacement Tickets be issued or refunds given.

10.5 Fixture dates are subject to change and not in the control of the Club.  The Club will accept no responsibility for additional charges incurred, including but not limited to travel and accommodation costs.

10.6 The Club operates a point system in respect of its allocation of Away Tickets.  Attendance at an Away Match will attract a level of points (such to be allocated at the discretion of the Club) (“Black Cat Points”).  The Club reserves the right to remove Black Cat Points if the Club deems that the Holder has misused or misrepresented its entitlement to a concessionary priced Away Ticket which will be priced in accordance with the Age Bands in clause 9.1.  The Club will notify the Holder in writing if it deems the Holder to have breached this clause 10.6.

  1. Cup Semi Finals, Final and Matches Played at Other Stadiums

11.1 In the event that progression is made to a Semi Final or Final round of a competition, priority will be given in the first instance based on attendance of Holders at previous games in that season.   

11.2 Please note that the Club will not be responsible for Tickets lost in the post and under NO circumstances will replacement tickets be issued.  Arrangements may be made so that you can elect to have your Tickets for these Matches delivered by registered post.  A £5 charge will be added for such requests.  Specific details will be announced once Ticket sale arrangements have been determined.  

11.3 Fixture dates are subject to change and not in the control of the Club. The Club will accept no responsibility for additional charges incurred, e.g. travel costs. 

  1. Changes to dates, refunds and exchanges

12.1 All Matches are organised and played in accordance with football regulations. No guarantees can be given by the Club that a Match will take place at a particular time or on a particular date. The Club reserves the right to reschedule any Match without notice and without any liability whatsoever. The Club shall however make reasonable endeavours to publicise any fixture changes as far in advance as possible (including via the Club website) and the Club recommends that Holders visit the Club website on a regular basis in order to check the latest dates and times of Matches.

12.2 Once a Seasoncard is purchased the Holder shall not be entitled to cancel their Seasoncard and (except where expressly set out in these terms and conditions) no refunds shall be given by the Club for any Matches unattended.  In particular, the following should be noted: a. the dates and times of all of the Club’s Matches to be held at the Ground during the Season are subject to alteration on a regular basis and the Club shall have no liability whatsoever to Ticket Holders in respect of any such alterations. The Club shall however make reasonable endeavours to publicise any fixture changes as far in advance as possible (including via the Club website) and the Club recommends that Holders visit the Club website on a regular basis in order to check the latest dates and times of matches. b. matches can be abandoned or postponed (for example, due to weather conditions or unforeseen events) and the Club shall have no liability whatsoever to a Holder if the Match is abandoned or postponed. Holders shall however be entitled to attend any re-arranged version of such Match. c. In the extremely unlikely event that the Match is cancelled and not subsequently re-arranged, the Holder will be entitled to a refund (not exceeding the price of the proportion of the Seasoncard).

12.3 In respect of home Matches, a number of Matches may be required to be rescheduled to accommodate live television broadcasts.  No guarantees can be given by the Club that a Match will take place at a particular time or a particular date.  A Holder will be entitled to attend the re-arranged match.  The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel costs. In the event of a postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public), the Holder will will only be entitled to attend the re-arranged Match. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of equipment, loss of enjoyment or accommodation/ travel costs.

12.4 Seasoncard refunds will only be granted in extenuating circumstances, to be decided by the Club in its discretion.  A Seasoncard Holder must make any requests for refunds in writing to the Ticket Office. No refund can be made in respect of matches not attended. 

12.5 Refunds for Seasoncards will be calculated on a pro rata basis and will incur a £20 cancellation fee. 

12.6  Seasoncard Holders who have elected to purchase their Seasoncard by the Payment Plan scheme should note that failure to complete all payments will result in cancellation of the Seasoncard.

12.7 Where a Match is postponed or abandoned before kick-off, a Seasoncard Holder unable to attend the rearranged playing of the Match shall be entitled to a refund of the proportion of the Seasoncard fee and booking fee (if any) that corresponds to that Match.

12.8 Under NO circumstances will refunds be given after the Match kicks-off or has finished.

12.9 No refunds will be given in respect of Matches switched to accommodate live television coverage.

12.10 Booking fees charged at the time of purchase will NOT be refunded. 

12.11 Refunds will be made to the payment card account with which the tickets were purchased.  Where tickets were paid by other means, refunds will be paid via a bank transfer.  No cash refunds will be made. Refunds will be made  by the Club within 28 days of receipt of the refund application and relevant unused Ticket.

12.12 The above terms also apply to Tickets purchased online.  

  1. Lost or stolen Seasoncards

13.1 Seasoncard Holders must produce their Seasoncard in order to gain admission to the Ground for all English Football League home Matches.

13.2 In the event that you forget your Seasoncard in respect of any individual Match the Club shall not be obliged to admit you or issue any other form of ticket for that Match.  If, at the Club’s discretion, a match-day duplicate ticket is issued to the Holder, a non-refundable administration charge of £10.00 will be payable by the Holder.

13.3 If, in the Club’s opinion, a Seasoncard is entirely lost, stolen, damaged or destroyed, a replacement Seasoncard shall be issued by the Club as soon as reasonably practicable, subject to a non-refundable replacement fee of £10.00.  The original Seasoncard will be automatically cancelled and will not permit access to the Ground from the date of cancellation.  

13.4 Should any Seasoncard, when applied for, not arrive in the post after purchase, the Holder will be required to sign a form stipulated by the Club confirming this and undertaking to immediately return the original Seasoncard to the Club should it come into the Holder’s possession at any time before or after a duplicate Seasoncard has been issued.  The original Seasoncard will become null and void.  There will be no charge for the issue of a duplicate Seasoncard in this instance 

  1. Cancellation & Withdrawal of Seasoncard

14.1 Further and without prejudice to any other rights or remedies it may have, the Club shall have the right in the case of any serious breach or persistent breach of the Terms and Conditions of Entry by the Holder to cancel and withdraw in its entirety the Seasoncard.  In the event of such cancellation, no refund will be paid in respect of the unexpired portion of the Seasoncard. 

14.2 Without prejudice to the general nature of the above the following actions by the Holder shall constitute a serious breach of the Terms and Conditions of Entry and/or rules and regulations and/or Ground Regulations entitling the Club to take such action in respect of the Holder: 

  1. Smoking within the Ground; b. Persistent standing in seated areas whilst the Match is in progress; c. Sale of or transfer of the Seasoncard or any right arising out of or in connection with it to any person; d. Fighting or engaging in and/or inciting violence; e. Intoxication by alcohol or drugs or being in possession of any illegal substance at the Ground; f. Being in possession of any banner or flag at any time, in whole or in part, which is, or may reasonably be considered to be, offensive, immoral, foul, obscene, abusive or indecent; g. Any misrepresentation in relation to in paragraph 3.1 and 4.1 above; h. The deliberate misuse of a Seasoncard; i. The supply of any misleading or incorrect information in any application; j. The throwing of any object within the Ground that may cause injury, damage, distress or annoyance to people or property without lawful authority or excuse; k. Bringing into the Ground (or using within the Ground): illegal drugs, other illegal substances, fireworks, firecrackers, smoke canisters, air horns, flares, laser devices, bottles, glass vessels, or any item that might be used as a weapon or compromise public safety; l. Entering the playing area or any adjacent area to which spectators are not generally admitted without lawful authority or excuse; m. Sale or transfer of a Seasoncard other than as permitted by these Terms and Conditions; n. (Whether at the Ground or travelling to or from a Match) (1) the use of foul, obscene, abusive, and/or racist language and/or gestures; (2) the chanting of anything of an indecent or racist nature; and (3) fighting on engaging in and/or inciting violence; o. Any breach of the Ground Regulations; p. Any similar act or omission concerning or at an Away Match; and q. Any failure to pay or default of payment in respect of any sums owing to the Club in respect of a Seasoncard.

14.3 The Club may conduct security searches where it has reason to believe that any of the breaches set down in paragraph 14.2 has either occurred or may occur.

14.4 If a Seasoncard Holder is under the age of sixteen (16) years old, his/her parent(s) and/or guardian(s) are responsible for his/her actions, conduct and compliance with the Terms and Conditions of Entry

 14.5 Any deliberate misuse of a Seasoncard, including any attempt of any nature which, in the Club’s reasonable opinion, constitutes an attempt to defraud the Club, will result in the Holder being ejected from the Ground in respect of the Match at which the same occurs and no refund will be payable to the Holder in respect of any unexpired portion of the same.  The Club further reserves its right to take legal action against any appropriate persons as it sees fit in connection with such matters.

  1. Filming, Photography and taping

15.1 All Seasoncard Holders who enter the Ground acknowledge that photographic images and/or audio, visual and/or audio-visual recordings and/or feeds (and/or stills taken therefrom) may be taken of them and may also be used, by way of example and without limitation, in television coverage of the game and/or for promotional, training, editorial or marketing purposes by the Club, the English Football League, or others (including commercial partners and accredited media organisations), and use of a Seasoncard to enter the Ground constitutes consent to such use.

15.2 If such person is under 18 years of age, the parent, guardian, or responsible adult who is accompanying them into the Ground shall be deemed to have provided consent on their behalf.

  1. Exclusion of Liability

16.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club or any other liability of the Club which cannot be excluded under applicable law. 

 16.2 The Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (a) the position of the seat and/or (b) the actions of other spectators. 

  1. General

17.1 The Club reserves the right in its absolute discretion to change these Terms and Conditions from time to time. In this eventuality, the Club shall notify you should such changes materially affect the rights of any Holder.

17.2 The Club is the Data Controller in relation to the personal information, which you supply. The Club stores, collects and uses the personal information which you give in accordance with its obligations under the Data Protection regulations (such include but are not limited to Data Protection Act 1998, General Data Protection Regulation, Privacy and Electronic Communications Regulations (as amended from time to time)). The personal information you give will be used by the Club for the purpose of collating and administering details in respect of your Seasoncard unless you provide us with express permission otherwise.

17.3 The invalidity or partial invalidity of any provision of these terms and conditions shall not prejudice or affect the remainder of these terms and conditions, which shall continue in full force and effect.

17.4 The Club’s failure to exercise, or delay in exercising, any right, power or remedy provided by these Conditions of Issue or by law shall not constitute a waiver of that right, power or remedy.   

17.5 Notwithstanding any other provision in these Terms and Conditions and with the exception of FIFA, UEFA, The FA, PL and the English Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Terms and Conditions.  Nothing in these Terms of Conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act. 

  1. 6 These Terms and Conditions and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Terms and Conditions (including in relation to any non-contractual disputes or claims).

HOME MATCH TICKET CONDITIONS OF ISSUE

1. Issue of Home Match Ticket

1.1 The issue of a Home Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (which can be found on - or accessed via - the Club's website at www.safc.com or can be provided upon written request to the Club).

1.2 Home Match Tickets are for the use of supporters of the Club only. By applying for the Home Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Club.

2. Admission to the Ground

2.1 Use of the Home Match Ticket constitutes acceptance of the Terms & Conditions of Entry.

2.2 A Home Match Ticket permits you to occupy at the Match the seat indicated on the Home Match Ticket or such other alternative seat of equivalent value as the Club may allocate to you at its reasonable discretion.

2.3 Nothing in these Conditions of Issue shall constitute or imply any entitlement to occupy the seat indicated on the Home Match Ticket in any subsequent Match or season.

2.4 Save as set out in clause 2.5 below, you shall not bring into (or use within) the Ground any equipment that is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or will be required to deliver up any tapes, films, disks or other recordings or data to the PL and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the PL.

2.5 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

2.6 Save for official Club merchandise and/or other football related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.7 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.6 above where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.8 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

2.9 Without prejudice to the representation at clause 1.2, above, and in light of the Home Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Visiting Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

2.10 Any child under the age of 16 will only be permitted entry to the Family Zone within the Ground if they are accompanied by an adult over the age of 18. Tickets for seats in the Family Stand may only be purchased where at least one Guest is under the age of 16, with a maximum of three Tickets for adults aged 18 and over being purchased per under-16 Ticket.

2.11 A child aged under 12 may not enter the Ground unless accompanied and supervised by an adult aged 18 or over and therefore a child under 12 cannot purchase a ticket independently. Tickets for under 12s must be purchased by an adult over 18. Adults purchasing tickets for supporters under 12 will be allocated seats together so that the adult can adequately supervise the child whilst in the ground. The child must be in possession of a valid Ticket for the Match they are attending.

2.12. Supporters aged 12 years and over may buy a Ticket without the need for an accompanying adult. Only one ticket for a child aged 12 years and over may be purchased in a single transaction under this condition, unless at least one adult Ticket for a person aged 18 or over is also purchased in that transaction.

2.13 Supporters over 12-years and under 18-years of age are allowed entry to the stadium unaccompanied, however, they are not allowed to be responsible for another supporter. Only supporters aged 18-years or over can be responsible for a child under the age of 18-years.

2.14. During the warm up and during the game there is a risk of spectators being hit by a ball from the pitch. In the case of a young child significant injury could therefore be sustained. SAFC reserves the right to prohibit supporters with "babes in arms" access to selected seating within the ground, considered greater risk of harm areas. Supporters with infants deemed "babes in arms" found seated in prohibited areas will be requested to move to an alternative area by SAFC staff. Failure to comply may result in you being ejected from the Ground and in such circumstances no refund or alternative seat(s) will be offered.

2.15 Within the Ground the Club may request sight of your ticket. Upon demand, you may also be requested to produce identification to prove your entitlement to your ticket. Should you be in receipt of a concession ticket and be unable to prove your entitlement to such, then the Club may revoke your ticket and eject you from the Ground, without any liability to you whatsoever.

3. Use of Home Match Ticket

3.1 Subject to clause 3.3, below, the Home Match Ticket is issued for your sole use and you shall not sell, assign or transfer the Home Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to selling the Home Match Ticket includes offering to sell a Home Match Ticket (including, without limitation, via any online auction website), exposing a Home Match Ticket for sale, making a Home Match Ticket available for sale by another and advertising that a Home Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Home Match Ticket may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given to a third party who agrees to buy some other goods or services; or used for any other commercial purpose (all save as expressly authorised by the PL or the Club).

3.2 The unauthorised sale or disposal of a Home Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that a Home Match Ticket has been sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the PL who may in turn notify other Premier League clubs and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.

3.3 If more than one Home Match Ticket is issued to you, one Home Match Ticket must be retained by you, for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to each Guest as if he/she was the original purchaser of the Home Match Ticket (and you must inform the Guest(s) of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. In the event that you and/or your Guest(s) are unable to use any Home Match Ticket then you may transfer that Home Match Ticket(s) to a natural person who is known to you personally and who would be entitled (under the Terms & Conditions of Entry and otherwise) to purchase such Home Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Home Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to the transferee as if he were the original purchaser of the Home Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.4 The Home Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Home Match Ticket at any time.

3.5 Any Home Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Home Match Ticket shall be nullified. Misuse of a Home Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of a Home Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of a Home Match Ticket.

4. Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. Subject to clause 4.2, below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

4.2 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason to be played out of view of the public), you will be entitled to receive a full refund (including any booking fee) or receive the equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

4.3 In order to obtain a refund, the Home Match Ticket must be returned to the Club's ticket office no later than 7 days prior to the commencement of the rearranged Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Home Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

5. Lost or Stolen Home Match Tickets

5.1 In order to gain admission to the Ground the Home Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Home Match Ticket.

6. Cancellation & Withdrawal of Home Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Home Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

6.1.1 smoking in designated non-smoking areas;

6.1.2 being (or appearing to be) drunk or intoxicated;

6.1.3 persistent standing in seated areas whilst the Match is in progress;

6.1.4 the sale or transfer (save as permitted) of a Home Match Ticket to any person;

6.1.5 the deliberate misuse of a Home Match Ticket;

6.1.6 any misrepresentation in relation to clause 1.2, above;

6.1.7 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

6.1.8 the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;

6.1.9 the use of foul, obscene, abusive and/or racist language and/or gestures;

6.1.10 the supply of any misleading or incorrect information in any application;

6.1.11 any breach of clauses 2.4 or 2.5, above; and

6.1.12 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Home Match Ticket.

6.2 In the event that your Home Match Ticket is withdrawn or cancelled the Club reserves the right to exclude you from any membership scheme maintained or organised by the Club and/or to disqualify you from applying for any Match ticket or season ticket at its discretion.

7. Exclusion of Liability

7.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club.

7.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

8. General

8.1 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect.

8.2 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, PL and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

8.3 These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims).

9. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

"Conditions of Issue" means these terms and conditions governing the issue and use of a Home Match Ticket.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase a Home Match Ticket under the Terms & Conditions of Entry.

"Home Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.

"Match" means that Premier League football match in which the Club participates and that takes place at the Ground during Season 2011-2012 as designated upon the ticket to which these Conditions of Issue apply.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League ("PL"), and The Football League; the Ground Regulations; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.


AWAY MATCH TICKET

CONDITIONS OF ISSUE

1. Issue of Away Match Ticket

1.1 The issue of an Away Match Ticket and subsequent access to the Ground is subject to the Terms & Conditions of Entry (which can be found on - or accessed via - the Club's website at www.safc.com or can be provided upon written request to the Club).

1.2 Away Match Tickets are for the use of supporters of the Visiting Club and neutrals only. By applying for an Away Match Ticket and/or using the same you hereby warrant and represent that you are a supporter of the Visiting Club and/or that you are not a supporter of the Club.

2. Admission to the Ground

2.1 Use of an Away Match Ticket constitutes acceptance of the Terms & Conditions of Entry.

2.2 An Away Match Ticket permits you to occupy the seat indicated on the Away Match Ticket or such other alternative seat of equivalent value as the Club may allocate to you at its reasonable discretion.

2.3 Save as set out in clause 2.4 below, you shall not bring into (or use within) the Ground any equipment that is capable of recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data in relation to the Match or any aspect of it. Any person acting in breach of this provision may have such equipment confiscated and/or will be required to deliver up any tapes, films, disks or other recordings or data to the PL and/or the Club and the copyright in any such recording or transmission is herby assigned (by way of present assignment of future copyright pursuant to section 91 of the Copyright, Designs and Patents Act 1988) to the PL.

2.4 Mobile telephones are permitted within the Ground, provided that they are used for personal and private use only.

2.5 Save for official Club merchandise and/or other football-related clothing worn in good faith, you shall not bring into, use or display within the Ground any sponsorship, promotional or marketing materials.

2.6 You shall not offer or distribute (either free or for sale by any person) within the Ground any consumer article or commercial product of any nature. For the avoidance of doubt this clause shall not prevent the lawful distribution of text publications in any format which do not infringe clause 2.5 above where both the content and the publication are lawful in all respects and do not in the Club's reasonable opinion constitute a threat to public order.

2.7 The Club reserves the right to refuse admission to, or eject from, the Ground any person who fails to comply with the Terms & Conditions of Entry.

2.8 Without prejudice to the representation at clause 1.2, above, and in light of the Away Match Ticket holders being grouped together in designated areas, any attempt to gain access to the Ground wearing or carrying apparel (including, without limitation, hats and/or scarves) that demonstrate support for the Club, may result in admission being refused or you being ejected from the Ground and in such circumstances no refund or alternative seat will be offered.

3. Use of Away Match Ticket

3.1 Subject to clause 3.3 below, the Away Match Ticket is issued for your sole use and you shall not sell, assign or transfer the Away Match Ticket or the benefit of it to any other person without the prior written consent of the Club. The reference to selling the Away Match Ticket includes offering to sell an Away Match Ticket (including, without limitation, via any online auction website), exposing an Away Match Ticket for sale, making an Away Match Ticket available for sale by another and advertising that an Away Match Ticket is available for purchase. For the avoidance of doubt (and by way of example only) this Away Match Ticket may not be offered as a prize in any promotion or competition; transferred, lent or sold to any third party as part of a hospitality or travel package; given to a third party who agrees to buy some other goods or services; or used for any other commercial purpose (all save as expressly authorised by the PL or the Club).

3.2 The unauthorised sale or disposal of an Away Match Ticket may amount to a criminal offence under section 166 of the Criminal Justice and Public Order Act 1994, as amended by the Violent Crime Reduction Act 2006. The Club will inform the police when it becomes aware that an Away Match Ticket has been sold illegally and will press for charges to be brought against those breaking this law. If you are convicted of a ticket touting offence, or we reasonably suspect you have committed such an offence, we will notify the PL who may in turn notify other Premier League clubs and/or the relevant law enforcement authorities. The information that we share may include your personal details, information about the offence and about ticket purchases (including payment details). We will use this to identify and prevent ticket touting offences and disorder at matches.

3.3 If more than one Away Match Ticket is issued to you, one Away Match Ticket must be retained by you for personal use (subject to the provisions below) and the remainder may be transferred to your Guest(s) for his/her/their personal use only PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer to any Guest will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to each Guest as if he/she was the original purchaser of the Away Match Ticket (and you must inform the Guest(s) of this). You will provide the name and address of your Guest(s) when asked to do so by any official, steward or employee of the Club and/or any police officer. In the event that you and/or your Guest(s) are unable to use any Away Match Ticket then you may transfer that Away Match Ticket(s) to a natural person who is known to you personally and who would be entitled (under the Terms & Conditions of Entry and otherwise) to purchase such Away Match Ticket and attend such Match PROVIDED THAT such transfer takes place in consideration of no payment or benefit in excess of the face value of the Away Match Ticket, and such transfer does not take place in the course of any business or for the purpose of facilitating any third party's business. Such transfer will be subject to the Terms & Conditions of Entry which will (save for any rights to transfer under this clause or any rights to a refund under clause 4.3 below) apply to the transferee as if he were the original purchaser of the Away Match Ticket (and you must inform the transferee of this). You will provide the name and address of the transferee when asked to do so by any official, steward or employee of the Club and/or any police officer.

3.4 The Away Match Ticket will remain the property of the Club at all times and must be produced together with evidence of your identity if required to do so by any official, steward or employee of the Club or any police officer. The Club reserves the right to require the immediate return of the Away Match Ticket at any time.

3.5 Any Away Match Ticket obtained or used in breach of the Terms & Conditions of Entry shall be automatically void and all rights conferred or evidenced by such Away Match Ticket shall be nullified. Misuse of an Away Match Ticket may result in the holder being refused entry to, or ejected from, the Ground in respect of a particular Match and/or the cancellation and withdrawal of the Away Match Ticket. In the event of any cancellation and withdrawal in accordance with this clause 3.5, no refund shall be payable. The Club further reserves its right to take any legal or disciplinary action against any person(s) as it sees fit in connection with such matters, including a claim for an account of any profits made from an unauthorised use of the Away Match Ticket.

4. Changes to Dates, Refunds & Exchanges

4.1 No guarantees can be given by the Club that the Match will take place at a particular time or on a particular date. Subject to clause 4.2 below, the Club reserves the right to reschedule any Match without notice and without any liability whatsoever.

4.2 In the event of the postponement or abandonment of the Match (or if the Match has, for any reason, to be played out of view of the public), you will be entitled to receive a full refund (including any booking fee) or receive an equivalent ticket for the subsequent re-arranged Match via such application procedure as the Club stipulates. The Club will have no further liability whatsoever, including (but not limited to) any indirect or consequential loss or damage, loss of enjoyment or travel/accommodation costs.

4.3 In order to obtain a refund, the Away Match Ticket must be returned to the Club's ticket office no later than 7 days prior to the commencement of the rearranged Match. A refund will only be issued on production of identification that the individual requesting the refund is the person to whom the Away Match Ticket was originally sold. For the avoidance of doubt, the final decision belongs to the ticket office manager.

5. Lost or Stolen Away Match Tickets

5.1 In order to gain admission to the Ground the Away Match Ticket must be presented in its entirety at the Match.

5.2 The Club shall not be obliged to issue any replacement for a lost, stolen or destroyed Away Match Ticket.

6. Cancellation & Withdrawal of Away Match Ticket

6.1 Without prejudice to any other remedies it may have, the Club shall have the right in the case of any serious or persistent breach of the Terms & Conditions of Entry to cancel and withdraw any Away Match Ticket issued to you. In the event of such cancellation no refund will be paid. Without prejudice to the general nature of the above the following actions shall constitute serious breach of the Terms & Conditions of Entry:

6.1.1 smoking in designated non-smoking areas;

6.1.2 being (or appearing to be) drunk or intoxicated;

6.1.3 persistent standing in seated areas whilst the Match is in progress;

6.1.4 the sale or transfer (save as permitted) of an Away Match Ticket to any person;

6.1.5 the deliberate misuse of an Away Match Ticket;

6.1.6 any misrepresentation in relation to clause 1.2, above;

6.1.7 the possession of a banner or flag that bears material or slogans that are offensive, obscene, abusive or racist;

6.1.8 the throwing of any object within the Ground that may cause injury or damage to people or property without lawful authority or excuse;

6.1.9 the use of foul, obscene, abusive and/or racist language and/or gestures;

6.1.10 the supply of any misleading or incorrect information in any application;

6.1.11 any breach of clauses 2.3 or 2.4, above; and

6.1.12 any failure to pay or default of payment in respect of any sums owing to the Club (or any third party) in respect of any Away Match Ticket.

7. Exclusion of Liability

7.1 The Club hereby excludes any liability for loss, injury or damage to persons/property in or around the Ground except in respect of death or personal injury resulting from any negligence of the Club.

7.2 Neither the PL nor the Club shall be responsible for any interruptions and/or restrictions to the view of the Match caused by virtue of (i) the position of the seat and/or (ii) the actions of other spectators.

8. General

8.1 The invalidity or partial invalidity of any provision of these Conditions of Issue shall not prejudice or affect the remainder of these Conditions of Issue, which shall continue in full force and effect.

8.2 Notwithstanding any other provision in these Conditions of Issue and with the exception of FIFA, UEFA, The FA, PL and the Football League, no other person other than you or the Club has any rights under the Contracts (Rights of Third Parties) Act 1999 to rely on or enforce any term of these Conditions of Issue. Nothing in these terms of conditions shall affect any right or remedy of a third party that exists or is available other than as a result of the aforementioned Act.

8.3 These Conditions of Issue and any dispute or claim arising out of or in connection with them shall be governed by and construed in accordance with the laws of England and Wales. The parties hereby submit to the exclusive jurisdiction of the Courts of England and Wales in relation to any dispute or claim arising out of or in connection with these Conditions of Issue (including in relation to any non-contractual disputes or claims).

9. Definitions

In the Conditions of Issue the following words and phrases shall have the following meanings:

"Away Match Ticket" means a printed paper ticket or any other form of ticket (and/or any rights arising out of or in connection with any of the foregoing) for admission to the Match.

"Conditions of Issue" means these terms and conditions governing the issue and use of an Away Match Ticket.

"Ground" means the football stadium and all other locations owned, occupied or utilised by the Club.

"Ground Regulations" means those ground regulations issued by the Club from time to time that set out the terms and conditions upon which spectators are granted entry to the Ground.

"Guest" means a relative, friend, colleague and/or companion to the disabled who would be entitled to purchase an Away Match Ticket under the Terms & Conditions of Entry."Match" means that Premier League football match in which the Club participates and that takes place at the Ground during Season 2011-2012 as designated upon the ticket to which these Conditions of Issue apply.

"Terms & Conditions of Entry" means each of the rules and regulations of FIFA, UEFA, The Football Association, The Premier League ("PL") and The Football League; the Ground Regulations; and the Conditions of Issue.

"Visiting Club" means the football club playing against the Club.